{"id":816,"date":"2018-04-05T08:18:18","date_gmt":"2018-04-05T12:18:18","guid":{"rendered":"http:\/\/2018.dayton.wordcamp.org\/?post_type=wcb_session&#038;p=816"},"modified":"2018-04-05T08:21:46","modified_gmt":"2018-04-05T12:21:46","slug":"customer-support-in-the-wordpress-world","status":"publish","type":"wcb_session","link":"https:\/\/dayton.wordcamp.org\/2018\/session\/customer-support-in-the-wordpress-world\/","title":{"rendered":"Customer Support In the WordPress World"},"content":{"rendered":"<p>I\u2019ve been doing customer support for many years. Some of it on my own, and some with other companies, like Yoast and WP Fix It. I\u2019ve done plugin and theme support, cleaned up hacked sites, troubleshooted WordPress, and managed design and development projects. This has resulted in learning a lot of things about people, and even a lot of things about myself.<\/p>\n<p>Customer support can be tricky. You have to figure out what the client needs, and respond appropriately. You sometimes deal with jerks along the way.<\/p>\n<p>I\u2019m going to share with you some tips I\u2019ve picked up doing customer support, especially in the WordPress world. Hopefully this will help you improve your customer support interactions.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I\u2019ve been doing customer support for many years. Some of it on my own, and some with other companies, like Yoast and WP Fix It. I\u2019ve done plugin and theme support, cleaned up hacked sites, troubleshooted WordPress, and managed design and development projects. This has resulted in learning a lot of things about people, and &hellip; <a href=\"https:\/\/dayton.wordcamp.org\/2018\/session\/customer-support-in-the-wordpress-world\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Customer Support In the WordPress World<\/span> <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":12263933,"featured_media":0,"template":"","meta":{"_crdt_document":"","jetpack_post_was_ever_published":false,"_wcpt_session_time":1526756400,"_wcpt_session_duration":3000,"_wcpt_session_type":"session","_wcpt_session_slides":"","_wcpt_session_video":"","_wcpt_speaker_id":[804],"footnotes":""},"session_track":[174547],"session_category":[],"class_list":["post-816","wcb_session","type-wcb_session","status-publish","hentry","wcb_track-room-1"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/p7OzId-da","session_date_time":{"date":"May 19, 2018","time":"3:00 pm"},"session_speakers":[{"id":"804","slug":"nile-flores","name":"Nile Flores","link":"https:\/\/dayton.wordcamp.org\/2018\/speaker\/nile-flores\/"}],"session_cats_rendered":null,"_links":{"self":[{"href":"https:\/\/dayton.wordcamp.org\/2018\/wp-json\/wp\/v2\/sessions\/816","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dayton.wordcamp.org\/2018\/wp-json\/wp\/v2\/sessions"}],"about":[{"href":"https:\/\/dayton.wordcamp.org\/2018\/wp-json\/wp\/v2\/types\/wcb_session"}],"author":[{"embeddable":true,"href":"https:\/\/dayton.wordcamp.org\/2018\/wp-json\/wp\/v2\/users\/12263933"}],"version-history":[{"count":1,"href":"https:\/\/dayton.wordcamp.org\/2018\/wp-json\/wp\/v2\/sessions\/816\/revisions"}],"predecessor-version":[{"id":817,"href":"https:\/\/dayton.wordcamp.org\/2018\/wp-json\/wp\/v2\/sessions\/816\/revisions\/817"}],"speakers":[{"embeddable":true,"href":"https:\/\/dayton.wordcamp.org\/2018\/wp-json\/wp\/v2\/speakers\/804"}],"wp:attachment":[{"href":"https:\/\/dayton.wordcamp.org\/2018\/wp-json\/wp\/v2\/media?parent=816"}],"wp:term":[{"taxonomy":"wcb_track","embeddable":true,"href":"https:\/\/dayton.wordcamp.org\/2018\/wp-json\/wp\/v2\/session_track?post=816"},{"taxonomy":"wcb_session_category","embeddable":true,"href":"https:\/\/dayton.wordcamp.org\/2018\/wp-json\/wp\/v2\/session_category?post=816"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}