I’ve been doing customer support for many years. Some of it on my own, and some with other companies, like Yoast and WP Fix It. I’ve done plugin and theme support, cleaned up hacked sites, troubleshooted WordPress, and managed design and development projects. This has resulted in learning a lot of things about people, and even a lot of things about myself.
Customer support can be tricky. You have to figure out what the client needs, and respond appropriately. You sometimes deal with jerks along the way.
I’m going to share with you some tips I’ve picked up doing customer support, especially in the WordPress world. Hopefully this will help you improve your customer support interactions.